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This agreement is entered between you ("Customer")
and Genisys Network, Inc. (DBA "Genisys-Notwires Internet" or "GNI")
regarding your service subscription or purchase ("Services").
Please review these terms and conditions carefully.
1. Provision of Services. Pursuant to the terms
and conditions of this Agreement, Customer agrees to purchase
certain services, products and/or equipment from GNI
(“Services”) as set forth in the service order form(s) (“Service
Order”) and any attachments thereto.
Customer acknowledges
and agrees that the Services provided by GNI may include access
to third party networks via GNI and that Customer will abide by
the reasonable rules and policies for such networks that may be
provided from time to time. GNI agrees to announce, as may be
required, Customer provided routes to GNI peers or other
transit providers that GNI may use from time to time. Customer
also acknowledges and agrees that GNI reserves all rights and
property interest in the IP addresses that may be assigned to
Customer under this Agreement.
2. Use of Services.
A. GNI's Services are to be used solely by Customer.
Customer acknowledges that it may not resell or give away GNI
service to other users outside the home or any company where the
subscribed business does not have a material equity interest unless specifically approved in writing. A
violation of this provision is deemed to be a material breach of
this Agreement, and in addition to any other remedy that GNI
has under this Agreement, GNI may immediately terminate this
Agreement.
B. Customer represents, warrants and covenants
that it will not transmit, re-transmit, store or otherwise use the
Services in violation of any federal, state, local or international
laws or regulations (collectively, “Laws”), including but not
limited to any Laws relating to copyright, trademark or other
intellectual property or proprietary rights, or any Laws relating to
U.S. export, and that customer will not post, transmit or
re-transmit any unlawful, threatening or abusive material of any
kind.
C. In using the Service, Customer agrees to comply
with GNI's then-current “Network Abuse Policy” (a copy can be
found at userpolicy.html)
that prohibits such activities as: (i) gaining or attempting to gain
unauthorized access to another account, host or network; (ii)
distributing, posting or collecting unsolicited, duplicative
messages or entities who do not expressly request such messages
(“Spamming”). Customer further agrees that it will take appropriate
actions against entities to which it may re-sell the Services if
such entities are in violation of the Network Abuse Policy and that
Customer will cooperate fully with GNI in any actions takes
by
GNI to enforce such Network Abuse Policy.
D. Customer
shall not improperly restrict or interfere with use of the Services
(or of the Internet in general) by GNI or its affiliates, any
GNI customer, or any third party. Upon notice from GNI,
Customer shall promptly remove any hazard, interference or service
obstruction that may be caused by hardware or software not provided
by GNI. GNI may, at its option and upon Customer’s
request, troubleshoot problems caused by such hardware or software.
Such troubleshooting services shall be billed at GNI's rates in
effect at the time such services are requested.
E. GNI is fully authorized to disclose any and all information
regarding Customer required in order to comply with valid legal
processes such as a search warrant, subpoena, court order or other
governmental directive or request.
3.
Payment. A. Except as otherwise set forth in this Agreement,
rates, charges and other payment (“Charges”) shall be set forth on
the applicable Service Order and/or any pricing attachment (“Pricing
Attachment”). GNI may, at its option, increase the service
charge to reflect actual tariff charges and its underlying
provider's costs. Customer may pre-pay Charges for each term set
forth on the Service Order, or Customer may pay Charges on a monthly
or quarterly basis. For Customers paying monthly and quarterly,
Charges shall be invoice monthly, or quarterly respectively, in
advance and payment is due upon receipt of such invoice, with
Charges for the first month’s Charges and any Non-recurring charges
to be paid upon execution of this Agreement or any subsequent
Service Order under this Agreement. If GNI reasonably believes
that Customer’s credit or payment history is problematic, then
GNI reserves the right throughout the term of this Agreement to
request adequate assurances of payment and to suspend the Services
until such adequate assurances are received.
B. Charges more
than thirty (30) days overdue will accrue interest charges at the lesser
of 1.5% per month or the highest rate permitted by law plus a $25 per month
late fee. GNI may suspend Customer’s Services if payment is not received
within thirty (30) days of the payment due date. If Services are suspended
due to non-payment, Customer shall pay, in addition to the interest charges,
a restoration fee equal to $29. GNI may also require the pre-payment of
(3) months of monthly recurring Charges (as set forth in applicable Service
Order) for all Services, in order to restore Services.
C. In the event
that Customer uses non-GNI
equipment or software (as defined in Section 6 herein), then the
Services shall be deemed to have begun on the first business day
after the data on which the thirty party connection between the
Customer’s site that the GNI point-of-presence (“POP”) is
activated. In the event that Customer uses CTE (as defined in
section 6 herein) provided by GNI, then the Services shall be
deemed to have begun on the first business day after the later of
(i) the date on which the third party connection between GNI
and the Customer’s site and the GNI POP is activated, and (ii)
the date GNI sends notice to Customer that CTE specified in the
Service Order is available for installation.
D. Term. This
Agreement shall be effective as of the date assigned by GNI
below and shall remain in full force and effect so long as any
Service Order is in effect, unless otherwise terminated in
accordance with the terms hereof. Each Service Order shall provide
for an initial non-cancelable terms, with renewal periods to be
defined therein. At the expiration of the initial period of time
Service is to be provided as specified in each Service Order, or of
any extension thereof, this Agreement and the particular Service
Order shall continue in effect on a month-to-month basis at the then
current monthly rate unless terminated by either party upon thirty
(30) days prior written notice. Upon any termination of Services,
any and all IP address assigned by GNI to Customer (and any end
users) shall no longer be available for Customer’s use and GNI
shall retain the right to use such IP addresses.
5.
Termination. A. In the event a law prohibits, substantially
impairs or makes impractical the provision of the Services under
this Agreement, as determined by GNI in its reasonable
discretion, GNI may terminate this Agreement without any
liability upon thirty (30) days written notice to Customer, unless
earlier termination is required by law.
B. GNI may
terminate this Agreement, or any Service Order hereunder, upon
Customer’s material breach of this Agreement or Service Order, but
only after having provided Customer with thirty (30) days’ prior
written notice and an opportunity to cure which cure is not
materially effected.
C. Customer may terminate this
Agreement with respect to any Service Order subject of the material
breach by GNI, but only after having provided GNI with
thirty (30) days’ prior written notice and an opportunity to cure
which cure is not materially effected during such thirty (30) day
period.
D. Notwithstanding the foregoing, GNI may, upon
notice, terminate this Agreement, or any Service Order hereunder,
upon Customer’s breach of Section 2 herein.
E. Customer
acknowledges and agrees that neither this Agreement not any Service
Order is cancelable in whole or in part. If this Agreement or any
Service Order hereunder is terminated pursuant to Paragraph 5B or 5D
above, then Customer shall be responsible for all Charges due and
owing up to the through the date of termination, plus an early
termination charge equal to the number of months remaining on the
then current term set forth in the Service Order(s) multiplied by
all the month Charges for the Service Order(s) being terminated,
plus the difference between any promotional discounts that may have
been received and the amount that would have been charges if the
shorter term had been entered into initially. Customer acknowledges
that the early termination charge is a liquidated damage and not a
penalty and that the Charges for Services hereunder would be
substantially higher but for this provision.
F.
Notwithstanding the foregoing, if Services provided under this
Agreement do not perform as described in writing to the customer or
on GNI web site, Customer shall have the right to terminate
this Agreement, in whole, but not in part, no later than 30 days
after the installation date of the Services. To exercise this
right, Customer must give written notice to GNI and allow
GNI at least 10 days to remedy deficiency. If deficiency
cannot be remedied, GNI will refund any service fees, and
standard installation fees paid by customer, plus equipment fees if
equipment is returned to GNI in original condition with all
original packing material and documentation.
6. Equipment and Software. A. Customer
Terminating Equipment (“CTE”) shall mean equipment that is owned by
GNI but is located on the Customer’s premises. GNI is
responsible for the maintenance of the CTE, unless otherwise
expressly provided under this Agreement. GNI shall maintain
each item of CTE in good condition, normal wear and tear expected.
Customer is responsible for ensuring that CTE is kept in a place on
Customer’s property that remains clear of obstructions, hazardous
materials, or items or materials, which could reasonably be foreseen
to damage or affect the performance of the CTE.
B. Customer
shall promptly return all CTE to GNI and/or promptly provide
GNI with reasonable access to Customer’s facilities in order to
recover the CTE, upon termination of this Agreement. GNI shall
retain title to CTE. Customer, at its expense, shall protect
GNI's title and keep the CTE free from all claims, lens,
encumbrances and legal processes and Customer shall notify GNI
of any claims, leans, encumbrances or legal processes with respect
to the CTE. The CTE is personal property and is not to be regarded
as part of the real estate on which if may be situated. If requested
by GNI, Customer will, at Customer’s expense, furnish a
landlord or mortgagee waiver with respect to the CTE. The CTE shall
not be removed from any location without the written consent of
GNI. Customer shall, upon GNI request, affix and maintain
plates, tags or other identifying labels, showing GNI ownership
of the CTE in a prominent position on the CTE. The use of the CTE by
Customer shall conform to all applicable laws, insurance policies,
and warranties of the manufacturer or supplier of the CTE. GNI
shall have the right to inspect the CTE at the premises where the
CTE is located. Customer shall not make any addition, alteration, or
attachment to the CTE without GNI's prior written consent.
Customer shall make no repair, addition, alteration or attachment to
the CTE which interferes with the normal operation or maintenance
thereof, or might result in the creation of a mechanic’s or
materialman’s lien.
C. Except as otherwise set forth in this
Agreement, a refundable security deposit (“Security Deposit”) may
be set forth on the applicable Service Order and/or any pricing
attachment (“Pricing Attachment”). Security Deposit shall mean an
amount paid by the Customer and maintained on deposit with GNI
for the duration of the term of this Agreement. GNI shall
refund the Security Deposit upon the return of all CTE by Customer
at the termination of this Agreement. Customer has the option to
purchase the equipment and must exercise this option within 24
months. GNI reserves the right to adjust the amount of Security
Deposit to be refunded to Customer, or forfeit the Deposit in-lieu
or payment option, as deemed reasonable by GNI, based on the
condition of CTE at return. Applicable handling and additional
charges may apply.
D. GNI shall not be responsible for
the installation, operation, or maintenance of equipment (including
without limitation, cabling) not provided by GNI as CTE
(collectively, “non-GNI equipment or software”). Impairment of
Customer’s use of the Services due to non-GNI equipment or
software shall not relieve Customer of its payment obligation
hereunder. GNI shall not be responsible for any changes in the
Services which may cause non-GNI equipment or software to
become obsolete, to require modification or alteration, or otherwise
affect performance of equipment or software. GNI reserves the
right to allow or refuse the make, model and/or software revision of
a Customer-provided router or similar equipment to be used as a
gateway to the Services, and Customer shall cooperate with GNI
in setting up the initial configuration for the Customer-provided
router’s interface with the Services.
E. All equipment is
sold or otherwise provided to Customer AS IS and WITHOUT WARRANTY of
any kind.
7. Installation and Service. A.
Customer shall make all necessary preparations required to permit
installation, maintenance and operation of the Services and will
provide GNI, and its suppliers of communication services and
equipment, reasonable access to Customer’s premises, including free
access to all leased telephone lines and roof top, to perform any
activities reasonably required under this Agreement. Customer shall
have all non-GNI equipment or software available and operable
for use with Services or CTE at least five (5) business days prior
to the scheduled installation date of the Services or CTE.
B. Additional Fees may be incurred. In the event that
special construction, facilities, or additional equipment including
but not limited to, longer cable, additional grounding, higher tower
or mast, or specialized antennas are required, additional
labor will be billed at $120.00/hr. Any additional charges will
require customer written or verbal consent prior to installation.
8. Warranties and Remedies. A. Customer
understand that the Internet is not owned, operated, managed by or
in any way affiliated with GNI and that all content, services,
or are accessible on the Internet are offered, made available, or
are accessible solely by third parties who are not affiliated with
GNI or its affiliates. Use of the Internet by Customer,
Customer’s customers or any other authorized users is solely at the
respective user’s own risk and is subject to all applicable Laws.
GNI does not warrant that the Services will be uninterrupted
or error-free, or that any information, software, or other material
that may be accessible via the Service, is free of viruses,
disabling code, worms, or any other harmful components.
B.
Without limiting anything contained herein, Customer further
understands that the Internet contains unedited materials, some of
which may be sexually explicit or may be offensive to some people
and the Customer’s access to such materials are at Customer’s own
risk. GNI has not control over and accepts not responsibility
of any kind for such materials.
C. SERVICES ARE PROVIDED ON
AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND. GNI DISCLAIMS
ALL WARRANTIES, ORAL OR WRITTEN, EXPRESS, IMPLIED OR STATUTORY,
INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE AND
NON-INFRINGEMENT, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SERVICES, ANY
MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE INTERNET OR
ANY TRANSACTIONS CONDUCTED ON THE INTERNET.
D. WITH THE
EXPRESS EXCEPTION OF THE REMEDIES SET FORTH IN SECTIONS 5C AND 9B OR
THIS AGREEMENT, IN NO EVENT SHALL GNI, ITS AFFILIATES,
OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR ASSIGNS BE LIABLE FOR ANY
REMEDIES OR DAMAGES INCLUDING BUT NOT LIMITED TO, LOST PROFITS, LOSS
OF BUSINESS, INDIRECT, DIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT IN ANY WAY FROM
CUSTOMER’S OR ITS AUTHORIZED USERS’ RELIANCE ON OR USE OF CONTENT,
SERVICES, OR THAT RESULT FROM OR ARE RELATED TO, MISTAKES,
OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS
IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE OF ANY
KIND, EVEN IF GNI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
E. Any legal action arising out of this Agreement
shall be brought by Customer within a period of one (1) year of the
occurrence giving rise to such action or shall be deemed waived.
9. Credits for Service Outages. A. In the event
that Customer experience a problem such that it is temporarily
unable to utilize the GNI network and a trouble ticket has been
opened as a direct result of such problem (an “Outage”), Customer
may be eligible to receive credits per the following terms or
mutually agreed Service Level Agreement (SLA) as a separate
agreement. In the absence of such SLA, and in accordance with the
Section 9, Customer may be eligible to receive a pro-rated credit of
amounts pre-paid, if any, in the event that Customer experiences an
Outage. Outages during scheduled maintenance periods or caused by
equipment, facilities or circumstances outside the reasonable
control of GNI are excluded from the definition of Outage.
B. Business level customers shall be eligible to receive the
following pro-rated credits of amounts pre-paid in the event of an
Outage with the following duration (whether cumulative or
contiguous) during any calendar month: (i) Outage of 4 hours = one
day’s credit; (ii) Outage of 24 hours = one week’s credit; (iii)
Outage of one week = one month’s credit. In order to be eligible to
receive such credits, Customer must notify GNI in writing
within thirty (30) days of the occurrence of the Outage. To the
maximum extent applicable by law or agreed upon SLA, Customer’s sole
and exclusive remedy for such Outage shall be to receive the
credits(s) described herein.
C. Residential or home office
customers shall be eligible to receive the following pro-rated
credits of amounts pre-paid in the event of an outage with the
following duration (whether cumulative or contiguous) during any
calendar month: Credit shall be equal to outage time. In order to be
eligible to receive such credits, Customer must notify GNI in
writing within thirty (30) days of the occurrence of the Outage. To
the maximum extent applicable by law or agreed upon SLA, Customer’s
sole and exclusive remedy for such Outage shall be to receive the
credits(s) described herein.
10. Permitting &
Landlord Approval. It is the customer's responsibility to
obtain any required permits or to gain landlord approval for the
placement of the antenna on the Customers building as necessary to
enable service. Landlord consents to the installation, maintenance,
and removal of the equipment described to service tenant customer.
Signature below ONLY applies to above paragraph and not the entire
agreement.
____________________________ ________________ Authorized
Signature for
Landlord Date
11. Indemnification. Customer shall defend,
indemnify and hold harmless GNI, its affiliates, officers,
directors, employees, agents and assigns from and against all claims
or actions, threatened claims or actions, liabilities, costs and
expenses, including but not limited to reasonable attorney’s fees,
relating to or arising from: (a) the use of the Services or the
Internet in general or the placement or transmission of any message,
by Customer or its authorized users; (b) willful misconduct or
negligent acts of Customer, its authorized users, agents or
contractors in connection with this Agreement; (c) infringement of
any patent, trademark, copyright or any other proprietary rights
arising from or relating to the use of any equipment, software, or
system not provided by GNI; and (d) the violation of any Laws.
12. Confidential Information. Customer
understands and agrees that nothing in this Agreement shall bestow
any proprietary or other intellectual property rights of any kind
to, or on behalf of, Customer. Customer understands that the terms
of this Agreement and/or any Service Order or other attachment
constitute confidential and proprietary information and shall not be
disclosed to any third party without the prior express written
consent of GNI. Customer agrees that it will not, without prior
written consent of GNI in each instance refer to the existence
of this Agreement in press releases, advertising or materials
distributed to prospective customers without prior written consent
of GNI, which consent may be withheld in its sole discretion.
13. Transfer and Assignment. This Agreement shall
be binding on the parties hereto and their respective successors and
assigns. Neither party may assign or transfer this Agreement, or any
part thereof, without prior written consent of the other, which
consent shall not be unreasonably withheld, except that GNI may
assign its rights and obligation under this Agreement without
approval of Customer to an entity that acquires all or substantially
all of the assets of GNI or to any subsidiary or affiliate or
successor in a merger or acquisition of GNI; provided that in
no event shall such assignment relieve GNI of its obligation
under this Agreement.
14. Notice. All notices,
request, demands or other communications provided for or permitted
or required by this Agreement shall be deemed delivered (a) on the
same day if hand delivered, (b) by the next business day if sent by
overnight courier or by facsimile, or (c) within three (3) days if
sent by United States mail.
15. Miscellaneous. A.
GNI reserves the right to decline to provide Services to any
Customer for any reason. Customer gives permission to GNI to
check Customer’s credit, and shall provide references upon
requested.
B. This Agreement does not establish a license
for either party to use the other’s names, logos, trademarks,
service marks, brands or any other proprietary rights.
C. A
failure by GNI to insist upon strict compliance with any of the
terms of this Agreement in any instance shall not be construed as a
waiver of such terms in the future. If any provisions of this
Agreement shall be held to be invalid, illegal or unenforceable, the
validity, legality, and enforceability of the remaining provisions
shall not in any way be affected or impaired thereby, and the
unenforceable portion shall be construed as nearly as possible to
reflect the original intentions of the parties. This Agreement shall
be interpreted in accordance with the laws of the State of Illinois,
without reference to its principles of conflicts of laws.
D.
This Agreement, including any Service Orders (and attachments hereto
or thereto) which shall be signed by the parties in the future,
constitutes the entire agreement between the parties with respect to
the subject matter hereto and supersedes any and all prior or
contemporaneous agreements whether written or oral. In the even that
filed and affective tariffs of GNI or its affiliates shall
apply to the Services or any portion thereof, then such tariffs
shall govern with respect to such Services. In the event of a
conflict between this Agreement and any Service Orders, the terms of
this Agreement shall prevail. This Agreement cannot be modified
except in writing with any handwritten modifications to be of no
force and effect unless signed by both parties.
16.
Amendment GNI reserves the right to amend and modify
any and all terms of this Agreement including without limitation
price, credit terms of service and service guarantees upon 5 day
written notice (written notice shall be deemed to include email,
postal mail or fax).
Last Modification Date of this Agreement: October 6, 2004
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