GNI cares about your privacy rights, and our policies reflect that commitment.

Customer Information

The information that GNI collects during signup and in the course of providing customer support is necessary for us to provide quality service and support. GNI never releases this information to others, unless we are ordered by a court of competent jurisdiction to do so. GNI has never sold or rented customer lists or any other customer information, nor does GNI have any plans to do so. 

Usage Information

GNI monitors our network and servers to ensure the reliability of the network. GNI staff does not monitor or record your activities online. We do not monitor which web sites you visit or look at what you put in written communications such as e-mails, news articles, or chat rooms. GNI staff will not look at or read your email unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your mailbox on our servers. Certain information about the IP addresses you access or are accessed by may be logged for security purposes by our equipment.

Civil Investigations

GNI will not release a customer's personal information or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the customer will be notified so they will have an opportunity to contest the surrender of personal information.

Criminal Investigations

GNI Internet will, when requested by law enforcement entities, acknowledge the existence of personal customer information, and when requested, provide the technical language to include in a court order, "particularly describing ... the property to be seized." In a criminal investigation,  GNI is under an order not to divulge the fact of the investigation to the customer.